Terms of Purchase

Overview

These Terms of Purchase govern your purchase of products through our website. By placing an order, you acknowledge that you have read, understood, and agree to these terms. They are intended to make your shopping experience clear and predictable, and to set out what you can expect from us and what we ask of you in return. Please read them carefully before completing your purchase.

Products and Availability

We aim to present our products accurately, including descriptions, features, and pricing. While we work hard to keep information up to date, occasional errors or omissions may occur. We reserve the right to correct any inaccuracies and to update product information as needed. All products are subject to availability, and we may limit order quantities where appropriate.

Pricing and Currency

All prices, discounts, and transactions on our website are displayed and processed in USD. The price you see at checkout is the price you pay for your items. If your payment method is issued in another currency, your bank or payment provider may apply its own conversion rate or fees, which are determined by your financial institution and are outside our control. The amount charged by us will be in USD as shown at checkout.

Order Confirmation

Once you place an order, you will receive confirmation that we have received it. This confirmation does not necessarily mean that your order has been accepted or shipped. We reserve the right to decline or cancel an order in certain circumstances, such as suspected fraud, pricing errors, or product availability issues. If we cancel an order, we will notify you and, where applicable, issue a refund in accordance with our refund practices.

Shipping and Delivery

Orders are typically processed and shipped within 1–3 days. Once your order has shipped, estimated delivery time is 6–12 days. These timeframes are estimates and may vary depending on destination, carrier conditions, and circumstances beyond our control. Shipping is free on all orders worldwide, with no minimum order requirement. We take care of applicable duties and taxes on your behalf, and you will not be asked to pay any additional fees related to shipping, duties, or taxes beyond the amount shown at checkout.

Please make sure your shipping address and contact details are accurate and complete at checkout. If you notice an error after placing your order, please contact us as soon as possible through the Contact Us page so we can try to assist before your order is dispatched. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been processed or shipped.

Returns

We offer a 60-day return policy. If a product is not right for you, you may request a return within 60 days of receiving your order. To start a return, please contact us through the Contact Us page and provide your order details so our team can guide you through the process and share the applicable instructions. For hygiene and safety reasons, certain opened or used products, particularly skin care and hair color items, may not be eligible for return. We encourage you to contact us before sending anything back so we can confirm eligibility and help you avoid unnecessary steps.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds are typically processed within 5–10 days. Refunds are issued to the original payment method used at checkout, in USD. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear on your statement. We are happy to confirm the status of a refund if you reach out through the Contact Us page.

Order Issues

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible through the Contact Us page, along with your order details and any relevant photos. We will review the situation and work with you toward a fair resolution, which may include a replacement, a partial refund, or another appropriate solution. If your tracking shows delivery but you have not received your package, please check with your local carrier and neighbors first, then reach out to us so we can help investigate.

Payment

Payment must be completed at the time of purchase using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders may be subject to verification before processing. We do not store full payment card information on our systems; payment details are handled by our payment providers.

Acceptable Use

You agree to use our website and services lawfully and in good faith. You may not misuse our website, interfere with its operation, or attempt to access it in unauthorized ways. We reserve the right to refuse service or cancel orders where we reasonably believe there has been misuse, fraud, or a violation of these terms.

Limitation of Liability

To the extent permitted, we are not responsible for indirect or consequential losses arising from the use of our website or products. Nothing in these terms limits any rights you may have that cannot be limited. Our goal is to resolve concerns fairly, and we encourage you to contact us so we can help.

Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our operations or to improve clarity. The version published on our website applies to your purchase. We encourage you to review these terms before completing an order.

Contact Us

If you have questions about these Terms of Purchase, your order, shipping, returns, or refunds, please reach out through the Contact Us page on our website. Please include your order number and a clear description of your question so we can assist you efficiently. We appreciate your trust and are committed to helping you with care and respect.