Refund Policy

Overview

We want you to feel confident and comfortable when you shop with us. This Refund Policy explains how refunds work, including eligibility, how to request a refund, processing times, and how refunds are issued. Our aim is to make the process clear and fair, so you always know what to expect. This policy applies to all orders placed on our website.

Refund Eligibility

We offer refunds on eligible items returned within 60 days of delivery. To be considered for a refund, the item should generally be in a condition suitable for return handling, with original packaging where possible. For hygiene and safety reasons, certain opened or used products, particularly skin care and hair color items, may not be eligible for a refund. We encourage you to contact us before sending anything back so we can confirm eligibility and guide you through the correct steps.

If your order arrives damaged, incomplete, or incorrect, please contact us through the Contact Us page as soon as possible with your order details and any relevant photos. We will review the situation and work with you toward a fair resolution, which may include a replacement, a refund, or another appropriate solution.

How to Request a Refund

To request a refund, please contact us through the Contact Us page on our website and provide your order number along with a clear description of the item and the reason for your request. Our team will review your request and, where applicable, provide instructions on how to return the item. Please do not send items back before contacting us, as we may need to confirm eligibility and provide the correct return details to help you avoid unnecessary steps or delays.

Return Shipping

Return shipping arrangements and any related instructions will be provided by our team during the refund process. In cases involving damaged, incorrect, or incomplete orders, we will work with you to make the situation right. For other returns, we will explain the available options clearly before you proceed so there are no surprises.

Refund Processing Time

Once a returned item is received and inspected, we will notify you of the outcome of your request. Approved refunds are typically processed within 5–10 days. This timeframe refers to the period in which we process the refund on our side. After a refund is issued, it may take additional time for the amount to appear on your statement, depending on your bank or payment provider. We are happy to confirm the status of a refund if you reach out through the Contact Us page.

How Refunds Are Issued

Refunds are issued to the original payment method used at checkout. All refunds are processed in USD. If your payment method is issued in another currency, your bank or payment provider may apply its own conversion rate or fees, which are determined by your financial institution and are outside our control. The amount refunded by us will correspond to the amount charged by us in USD, as reflected in your order details.

Items Not Eligible for Refund

Certain items may not be eligible for a refund, including opened or used skin care and hair color products for hygiene and safety reasons, items returned outside the 60-day window, and items that are not in a condition suitable for return handling. If you are unsure whether an item qualifies, please contact us before sending it back so we can help you determine the best course of action.

Partial Refunds

In some cases, a partial refund may be appropriate, such as when only part of an order is affected or when an item has been used or handled beyond what is necessary to assess it. If a partial refund applies, we will explain the reason clearly and work with you toward a resolution that feels fair.

Order Cancellations

If you wish to cancel an order, please contact us through the Contact Us page as soon as possible. We will do our best to assist before your order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, but you may still be able to request a return under this policy after delivery.

Free Shipping and Refunds

Shipping is free on all orders, and you will not be asked to pay additional shipping, duties, or taxes beyond the amount shown at checkout. If a refund is approved, the amount refunded will correspond to the amount charged for the eligible item or items in USD. We do not deduct surprise fees, and we aim to keep the process transparent from start to finish.

Questions About Refunds

If you have questions about this Refund Policy, your order, or the status of a refund, please reach out through the Contact Us page on our website. Please include your order number and a clear description of your question so we can assist you efficiently. We appreciate your trust and are committed to handling every request with care and respect.